We guarantee your satisfaction. All of our products come with a minimum twelve months parts and labour warranty which is offered by the manufacturer and supported by Sound Exposure. Should your product fail within 14 days of receipt then we will, without hesitation, replace the faulty item with a brand new one, where stock levels allow. Items being returned within this 14 day period must be returned in the original packaging along with all manuals, cables, remotes and accessories originally supplied with the item. We reserve the right to remove from the replacement item any such missing items, prior to dispatch.
All goods are packaged by us during dispatch, in an outer carton with use of cavity fill or similar cushioning material, in such a way as to protect the actual manufacturers item box or packaging. Any goods being returned to us must be repackaged by the customer in a similar outer carton to ensure that the integrity of the actual item box or packaging reaches us in an 'as new' condition.
Customers are advised to use the services of a reputable courier and to ensure that adequate transit insurance is purchased to cover the full retail cost of the item(s) in the event of loss or damage. Failure to uphold these conditions of return may invalidate your claim to a full refund or replacement. Alternatively, we can arrange collection from your premises by our couriers, but please note we cannot arrange specific collection times for third party pickups. Typically we are only able to nominate an actual day.
Product replacements will only be dispatched after receipt of the faulty item and verification of the problem by one of our service engineers.
Products that fail within warranty but after the 14 day period will not be replaced but be repaired free of charge, and must be returned at your expense. We will endeavour to repair the item as quickly as possible and may use the services of authorised service agents to carry out the work, in accordance with the manufacturers guidelines. All repaired items will be returned to you by our nominated courier free of charge.
Product guarantees are only valid if the equipment fails whilst it is being used for the purposes in which the manufacturer intended and provided that:
the item has not failed through neglect of recommended maintenance routines, inappropriate use and wear and tear beyond that which is considered reasonable;
that the product has not had an attempted repair carried out on it by an unauthorised person;
that the product has not been opened by removal of the equipment casing, chassis or cover or removal of any non consumable part;
that the product has not been subject to the application of incorrect voltage or power source other than that supplied with the unit or specified on the unit;
that the product has not been inappropriately connected to other equipment which may cause inadvertent or deliberate damage to electronic components or circuitry;
that the equipment has not been used or operated in inappropriate environmental conditions outside of those specified by the manufacturer in the handbook;
that the serial numbers on either the packaging or equipment are still clearly legible and have not been tampered with;
notification of failure must be made within the warranty period. If the notification of failure is not made within the warranty period even though the item may have actually gone faulty within the warranty period, your claim for a warranty repair will be invalid;
All repairs or replacements carried out on a specific item within the warranty period will not extend or renew the original warranty period for that item.
All electronic goods supplied by Sound Exposure have their manufacturers serial numbers logged against the original sales order and are retained indefinitely.