Privacy and Security

Customers are free to browse this website without registering and submitting personal information.

When making a purchase we have to collect personal information from each customer in order to process the order. All personal information is submitted by you on a voluntary basis, however, unless the required fields are completed we will not be able to process your order.

General information that we gather, such as names, addresses and telephone numbers are retained to enable us to process your order and dispatch your goods and also contact you if we need to with regard to customer services issues. All data is stored in compliance with the 1998 Data Protection Act and Sound Exposure is registered with the Information Commissioner’s Office. We are totally committed to fraud prevention and customer protection. We do not sell, exchange or share your details with other businesses or organisations whatsoever.

Sound Exposure does not disclose buyers' information to third parties other than when order details are processed as part of the order fullfilment, such as to our merchant bank payment gateway. In this case, the third party will not disclose any of the details to any other third party. The IP address and location of the computer that is being used to place the order may be captured for security purposes.

Sound Exposure may from time to time forward by post information and promotional literature on special offers made available to its customers. Any customer may unsubscribe to the mailing list at any time by contacting Customer Services by email, telephone or post, or by using the online form.

Sound Exposure does not send spam emails. Customers email addresses are used solely for the purposes of sales administration and order processing.

Sound Exposure will disclose, if requested, your personal information to the police or any other regulatory government authority investigating suspected illegal activities of an individual or group of individuals.

If you are purchasing a television or television receiving equipment from us, please note that the Wireless Telegraphy Act 1967 requires us to notify the TV Licensing Authority, giving full details of the address to which the TV will be delivered. This is in accordance with the Data Protection Act 1998 and other applicable laws.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. You can turn off cookies within your browser, but in doing so you will be unable to place orders or benefit from the other features that use cookies.

All information gathered about you during checkout is transmitted and stored using 128 bit encryption implemented by SSL (Secure Sockets Layer) encryption technology which is an industry-wide protocol devised for the safe transmission of data. Your payment card data is passed directly to our merchant bank payment gateway via SSL encryption, during the checkout process, and is not stored in any form by ourselves. Our merchant bank payment service provider is CreditCall, who are certified to the highest level of the Payment Card Industry Data Security Standards (PCI DSS) so you know the transaction data we process is in the safest possible hands. Our SSL Certificate has been issued and authenticated by GeoTrust who are a wholly owned subsidiary of VeriSign Inc, the worlds largest and most respected issuer of security certificates.