Delivery Policy

All orders received by 3pm (UK time) will be dispatched that day for delivery the following working day, on the basis that the stock is available at the time of ordering. All orders received after 3pm (UK time) will be dispatched the following day. Please note that our normal order processing hours are Monday to Friday, so when an order is received on our servers on a Saturday, Sunday or public holiday, the goods will be dispatched on the following working day.

All delivery timescales given, whether in writing or verbally, are estimates. If your item is not in stock, we will back order it for you and inform you of the expected delivery date. However, you will always be given the option to cancel your order if you would rather not wait. We will not charge your payment card until the day of dispatch, with the exception of orders for non stock items, which will be charged for on the day the order is received. In the event that you wish to cancel an order for a non stock item, then your payment card will be credited on receipt of your formal cancellation request.

Your goods will be shipped by us using the services of our nominated contract courier and will be delivered to the delivery address specified on the order. Delivery addresses must conform to our payment card security policy which is clearly stipulated during checkout.

A signature is required on delivery of your goods by persons 18 years of age or over. Approximately 90 percent of all national orders reach our customers the next working day, with the exception of some UK regions. Where our couriers are unable to make a delivery due to no one being available to sign for the goods, then the courier is instructed to leave a contact card offering instructions for the recipient to liase with our courier and arrange delivery the following day, or collection from a local depot.

On receipt of the goods you must inspect the outer carton for signs of transit damage. If you suspect that damage has occurred then you must mark the couriers delivery manifest as 'received in damaged condition' and notify us immediately. We require written notice of any damage within 3 working days, either by email, fax or letter. Sound Exposure shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods.

Delivery Charges

UK Mainland Only
Carriage charges for individual orders under 30kg in total weight (including all packaging weight) and over £150 in total goods invoice value (including VAT) will be shipped free of charge.
Individual orders under 30kg in total weight (including all packaging weight) and under £150 in total goods invoice value (including VAT) will be subject to a standard carriage charge of £7.95 (including VAT).
This is a two working day service.

UK Mainland Optional Enhanced Delivery Service
For UK mainland deliveries only we offer five optional enhanced delivery options. You may request this service during the checkout process, from the drop-down menu, where the cost will automatically be added to your invoice total.
Next working day by 5pm add £4.95 (including VAT).
Next working day by 9am add £12.95 (including VAT).
Next working day by 10am add £11.95 (including VAT).
Next working day by 12 noon add £9.95 (including VAT).
Saturday delivery add £6.95 (including VAT).

Highlands and Islands of Scotland
Individual orders under 30kg in total weight (including all packaging weight) and over £150 in total goods invoice value (including VAT) will be subject to a carriage charge of £7.95 (including VAT).
Individual orders under 30kg in total weight (including all packaging weight) and under £150 in total goods invoice value (including VAT) will be subject to a carriage charge of £14.95 (including VAT).
Post codes affected are IV, HS, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, ZE.
This is a two day delivery service.

Northern Ireland, Isle of Man and the Isles of Scilly
Individual orders under 30kg in total weight (including all packaging weight) and over £150 in total goods invoice value (including VAT) will be subject to a carriage charge of £7.95 (including VAT).
Individual orders under 30kg in total weight (including all packaging weight) and under £150 in total goods invoice value (including VAT) will be subject to a carriage charge of £14.95 (including VAT).
Post Codes affected are BT, IM, TR21 - TR25.
This is a two day delivery service.

Channel Islands
Individual orders under 30kg in total weight (including all packaging weight) and over £130 in total goods invoice value (excluding VAT) will be subject to a carriage charge of £7.50.
Individual orders under 30kg in total weight (including all packaging weight) and under £130 in total goods invoice value (excluding VAT) will be subject to a carriage charge of £13.50.
This is a two day delivery service.

Republic of Ireland
Individual orders under 30kg in total weight (including all packaging weight) and over £150 in total goods invoice value (including VAT) will be subject to a carriage charge of £11.95 (including VAT).
Individual orders under 30kg in total weight (including all packaging weight) and under £150 in total goods invoice value (including VAT) will be subject to a carriage charge of £16.90 (including VAT).
This is a two day delivery service.

Belgium, Luxembourg and Netherlands
Individual orders under 30kg in total weight (including all packaging weight) will be subject to a carriage charge of £16.90 (including VAT).
This is a two to three day delivery service.

Denmark, France, Germany, and Monaco
Individual orders under 30kg in total weight (including all packaging weight) will be subject to a carriage charge of £17.90 (including VAT).
This is a two to three day delivery service.

Greece, Portugal, Sardinia, Sicily, Italy and Spain
Individual orders under 30kg in total weight (including all packaging weight) will be subject to a carriage charge of £29.90 (including VAT).
This is a two to three day delivery service.

Rest of Europe
Individual orders under 30kg in total weight (including all packaging weight) will be subject to a carriage charge of £42.90 (including VAT).
This is a two to three day delivery service.

Charges for delivery to other world wide destinations will be strictly on a quote by quote basis. Please contact the sales office on +44 1329 233244 for further information and prices.